Como Parrot Cay

As someone who has traveled extensively, I had high expectations for this resort given its price tag of over $2,000 per night. Unfortunately, while it has some bright spots, this property falls far short of the luxury it promises. What once might have been a 5-star paradise is now a tired, outdated shell in desperate need of a full renovation. Pros • Beautiful ocean: The natural surroundings are stunning, offering picture-perfect views. • Heated family pool: The family pool is warm and inviting, though the adult pool isn’t heated. • Friendly staff: The staff were a highlight of our stay. They were attentive, remembered us, and went above and beyond to salvage what could’ve been a disastrous experience. • Thoughtful touches: Complimentary sunscreen by the pool, a beach bag in the room, nightly maid gifts, and a stellar deep tissue massage added some luxury to the stay. • Convenience of gift shops: Having two on-site gift shops was a nice touch. Cons • Outdated facilities: The entire property is rundown. Poolside cushions are ripped, the family pool is old, and the wood accents are poorly maintained (often just painted over rather than properly restored). Rooms and walkways are in dire need of updates. • Limited dining options: Only one restaurant is open each night, and while they try to accommodate dietary preferences, the limited choices and reliance on room service are not ideal for a luxury resort. • Poor landscaping: The grounds are unkempt, with overgrown weeds and no vibrant flowers. It feels neglected rather than lush. • Cumbersome arrival process: Getting to the resort is a headache—over an hour and a half involving customs, taxis, boats, and golf carts. It’s exhausting and not at all streamlined. • Pricey food and drinks: The resort charges exorbitant rates for food and beverages, adding to the frustration. • Lack of soundproofing: Expect to hear your neighbors and operational noise from surrounding areas. • Disappointing views: The advertised “ocean view” was underwhelming— it’s a 5 minute walk from the beach and you can barely see the ocean over the canopy of the trees, save your money and go for a garden view instead. • Bugs: The property is swarming with flies, and I left covered in itchy bites. This is unacceptable for a high-end resort. • Accessibility issues: The long walks to the pool and beach are not suitable for guests with mobility challenges. • Basic toiletries: The refillable shampoo and conditioner dispensers felt cheap and unsanitary for a resort at this price point. Final Thoughts While the staff’s excellent service and a few thoughtful amenities kept this from being a total disaster, the overall experience was hugely disappointing. This resort is far from its former glory and doesn’t justify its exorbitant rates. Until significant renovations are made, I can’t recommend this property for anyone seeking a true luxury experience.

We booked a two night stay in an OF king to see if it suited us. The staff and service here was outstanding!! Almost everyone called us by name! The beach is exactly what you expect for TCI and the pools too were very nice From the website photos we did not expect the hotel rooms to be that far away from the beach and also up a few flights of stairs. Not sure they are OF? The rooms were fine.. well maintained with plenty of waters and snacks. As first timers we were a little concerned with the travel here but should not have been… all transfers were flawless. Our only real disappointment was the food, especially at dinner. Not sure it would be enough for an extended stay. We see others loved it but that was not our experience. We are long time visitors to Provo and after two nights here were glad we could enjoy more time on Grace Bay. Ps- be very careful if crossing the North Caicos channel… rip tides.

Absolutely superb away from it all resort. Everything from the excellent car VIP dock and boat/buggy transfers to the staff throughout the resort. The rooms were just as advertised and really comfortable. The beach club and family pool area superb. Kids club and staff the best anywhere on our extensive travels with indoor and lots of outdoor activities such as Hobby Cat sailing and fishing from the jetty etc. Only complaint is please try and cook eggs at breakfast as requested and ensure well done fried or pached eggs do not have runny white. Also had a problem with room service chicken curry not being cooked but otherwise excellent food especially at the beach restaurant. We enjoyed it that much we will return next year.

If pure relaxation amidst a quiet, natural setting is the objective, COMO Parrot Cay is the resort I would recommend. The private island means complete tranquility and welcomed isolation from noise and traffic. The service was excellent. I was impressed by the responsiveness to email questions before our arrival, the hospitality and wait staff and the payment question we had upon check out that was promptly tended to by Deborah at the front desk. I was impressed by the “aim to please” positive attitude by the staff especially during dining, by the pool and in the spa and this experience will encourage me to consider other COMO properties. Many of the staff have been with COMO for over one decade all over the world, which speaks highly of the company as an employer. The hotel is not inexpensive including food and drinks and some buildings could use a renovation. The villas looked amazing but we were pleased with our sea view room. Breakfast was delicious and special. We visited the Grace Bay area and were relieved we chose to stay at COMO Parrot Cay as it is world of difference in terms of tranquility and pure nature. Amazing service from start to finish.

We have been going to Parrot Cay for 20 years. Each stay is better than the time before. Shirley Williams and her entire team make you feel like family each and every time. The spa services are absolute perfection and dining options are superb.

I’m so torn here because the staff is amazing and the beach is one of the most beautiful beaches I’ve ever been to in all my travels. The rooms need help, particularly the bathrooms which are so dark and old. The food is not that of a five star resort. There are some good dishes, but also some really terrible ones, and the fish and meat for dinner are not fresh as they ship everything in. I’ve seen the fish prior to cooking and it’s not fresh. Breakfast is fine, lunch is fine. The dinner entertainment, oh the entertainment. It’s like being at a bad local high school reunion in the 90s. Absolutely HORRIBLE singing, horrible song choice (Disney songs, Celine Dion, and Lady in Red were the top hits! Are you kidding me?!) and horrible sound (a microphone and giant speakers). They had three different singers on three different nights. A hotel like this should be absolutely mortified to even think it ok to have this sort of entertainment. All the guests would complain and make fun of it the next morning. It was all so budget. 3K a night and we get Holiday Inn budget entertainment. The couple we met in the boat back said that alone made them decide to never go back. Some chill tropical beats would be perfect. Even if it isn’t live, anything is better than that disaster. The upper bar is so not prepared. They had no napkins and gave us tissues from a Kleenex box as napkins for our drinks. Seriously? Lotus restaurant is fine but the Italian restaurant needs a major renovation. It’s so old and worn down. They redid the bar above it and it looks so weird. Not organic tropical at all just everything is so off. Whose making these decisions?! There are children at this resort, most well behaved, but we were subjected to the worst behaved children on the planet who screamed, banged plates, and threw food around every single day at breakfast for two hours! The parents did nothing and the staff said nothing. It was torture for every single other guest. We all complained about it and many guests skipped breakfast all together because of it. Also, there was a child at the adult pool every day in the late afternoon watching shows on an iPad. It’s an adult pool for a reason no matter WHAT time of day it is. Rules are rules and guests should not have to feel uncomfortable. Staff needs to step in. None of it is not acceptable. It’s sad because the beach is so amazing and really the staff for the most part is so good and so on top of everything. But this hotel has a lot to work to do before it becomes a true luxury hotel that’s worth the price they charge for multiple reasons.